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SPA ETIQUETTE

You should always allow enough time for your scheduled treatment, therefore we suggest you arrive 15 minutes prior to your booking time. This will also allow time, for you to enjoy a complimentary refreshment. We offer a selection of teas, water, fruit juices or coffee.

A robe, wrap or towels can be provided, as required.

Your therapist will complete the consultation process to ensure that your visit is personally tailored to your requirements. We request that you keep your body modestly covered at all times. Disposable underwear and hair covers are available upon request.

We recommend against bringing valuables to the spa. ARMANI Day Spa is not responsible for any lost or stolen items.

During your treatment, please let your therapist know if you feel any discomfort or if any additional attention is required. The best treatments will come from honest communication with your technician, who is prepared to make your Spa experience exceptional.

 

HYGIENE

In order to maintain high levels of cleanliness we request that you desist from services until all signs of possible harmful bacteria, viruses and funguses are adequately treated.

Should you insist upon service where nail diseases or problems are evident, you will be required to purchase any equipment or products used during the treatment. We reserve the right to deny service in the case of suspected or confirmed fungal problems to ensure prevention of cross contamination.

 

APPOINTMENTS & BOOKINGS

Bookings can be made via emailing bookings@armanispa.co.za or telephone 031-916-6744. Bookings must be secured with a minimum of 50% deposit of the full treatment cost, or a valid gift card number.

A refund is only valid if changes occur 48 hours prior to appointment time. Cancellations will not be subject to a refund, unless 48 hours notice is provided.

Booking appointments, in advance, is strongly recommended in order to avoid disappointment.

Appointment times are subject to availability.

‘Walk-in’ appointment bookings cannot be guaranteed and management reserves the right to refuse treatment.

 

LATE ARRIVALS

As a courtesy to all our guests a prompt appointment schedule is adhered to and hence late appointments will be accommodated in the best way with the limited time available.

Please note that we may not be able to extend treatment sessions that start after the scheduled appointment time. If you arrive late for your appointment your service may be shortened and/or not completed. The full treatment price will still be valid and at the expense of the guest who will be charged.

Please arrive at least 10 minutes before your appointment to ensure a full treatment session.

 

CANCELLATIONS / NO-SHOWS

We require a minimum of 48 hours notice for cancellation of treatment(s) booked.

The guest must call the spa (031-916-6744) OR email info@armanispa.co.za in order to cancel or change appointments.

All missed appointments or late cancellations will be charged the full amount.

Services may be denied at the discretion of management.

 

GIFT CERTIFICATES

Our Gift Certificates are available as a Specified Treatment or Service, in which case the Gift Card will be valid for 6 months from stated date, and Monetary Gift Cards are valid for 3 years from date of purchase.

The treatment must be received during the validity period, stated on the voucher, no exceptions made.

Gift Vouchers are non-refundable and may be exchanged for goods or treatments to the same value.

No monetary exchange will be considered.

Please remember to bring your Gift Card to your appointment in order to redeem it. We require a Gift Card issue number in order to verify/confirm Gift Card validity.

Bookings are essential. You can call 031-916-6744 to make a booking.

Please arrive 15 minutes prior to your appointment time in order for us to process your Gift Card and commence treatment.

Late appointments will be subject to our Late arrivals and Cancellation/no shows policies.

Please provide a minimum of 48 hours notice to change or cancel an appointment otherwise 100% of the treatment cost will be redeemed from the Gift Card.

Gift Cards cannot be discounted and cannot be combined with any other offerings.

Treatment prices are subject to change without notice.

 

PAYMENTS

A minimum of 50% of total booking must be paid to secure and confirm all bookings, payments must be made in full at the time treatments are completed.

We accept all major credit cards, cash and Gift Cards.

EFT payments and direct deposits are accepted by prior arrangement.

We regret that we no longer accept Cheques as/ part of payment.

Prices are valid from Jan'18 until Dec'20. Please confirm prices while booking your appointment.

 

REFUNDS

Products can be returned in the same condition in which they were purchased (sealed & unused) along with valid proof of purchase, for an in-house credit, within 7 days of purchase. No cash refunds will be issued and no exceptions will be made.

Health regulations prevent us from accepting the return of certain items e.g. files, nail polish etc. Request return/refund policy details at time of purchase.

Refunds are subject to the discretion of management only.

 

NOISE

We request that all noise be kept to a minimum so as not to disturb other guests.

We understand that you need to use your cell phone, but in the interests of harmony, please do so with all other clients in mind.

Please note that mobile phones must be switched off at all times during face or body treatments.

 

MEDICAL CONDITIONS

We encourage you to communicate any health concerns you may have, with your technician, in order to better meet your needs. Some of our treatments are contract-indications and may influence your treatment options.

In the interests of reducing any risk to yourself or ARMANI Day Spa we recommend you consult a qualified medical practitioner for a diagnosis and prescription should you have any medical conditions or concerns.

Guest cards must be completed before any treatments can commence.

ARMANI Day Spa does not accept liability for influence upon conditions, particularly in those instances where accurate & honest information is not conveyed to us.

 

NAILS

Please note that we can offer no guarantee if you are not a regular client of Armani Day Spa.

Inform us of any major problems with your nails when making your appointment. These include damaged cuticles, and nail beds (for first time clients), broken nails or severely lifting product. This will ensure that we book sufficient time to accommodate your needs and provide quality service.

In the unlikely situation where problems may arise, as a result of a treatment, you are requested to contact us within 48 hours of your treatment.

Any damaged caused by poor service or faulty products will be taken seriously and we will do our utmost to rectify the situation. We are not liable for any problems arising from any negligence on the part of the guest.

 

GRATUITY

Our prices do not include gratuities.

All guest should feel no obligation to offer a gratuity if you were unhappy with your service (please let us know if that is the case). You can contact us via Email us on info@armanispa.co.za

 

Right of Admission Reserved.

 
ARMANI DAY SPA